We offer a 3-day free trial before purchase. We strongly encourage all users to thoroughly evaluate the Software during the trial period before subscribing. The trial provides full access to all features — no credit card required, no commitment.
01
General Refund Position
ZenithTally subscriptions are generally non-refundable once a License Key has been issued and delivered. This is because:
- The Software is a digital product that is immediately accessible upon activation.
- A full-featured 3-day trial is available free of charge before any payment is required.
- The License Key, once issued, grants access to the full Software for the subscription period and cannot be "returned" or deactivated after delivery in a way that prevents continued use.
However, we are a small, customer-focused business. We deal with each refund request on its merits. If you have a genuine concern, please contact us — we will always try to resolve it fairly.
02
Eligible Refund Scenarios
A full refund will be issued in the following circumstances:
Full Refund
License Key was not delivered
If you made a valid UPI payment and shared your System ID with us via WhatsApp, but did not receive a License Key within 24 hours during our working hours (Mon–Sat, 10am–7pm IST), you are entitled to a full refund of the amount paid.
Full Refund
Duplicate payment / double charge
If you accidentally made two payments for the same subscription (same System ID, same subscription period), the duplicate amount will be refunded in full within 7 working days of your report.
Full Refund
Software completely non-functional on your system within 7 days
If the Software fails to launch, connect to TallyPrime, or perform any core function on your system despite correct installation and configuration, and the issue cannot be resolved by our support team within 7 working days of first report, a full refund will be issued. This applies only to verified technical failures, not user configuration issues or TallyPrime setup problems.
Full Refund
Payment made but you change your mind within 48 hours — before activation
If you made payment but have NOT yet shared your System ID or activated the Software, and you notify us within 48 hours of payment, a full refund will be issued. Once the License Key is issued, this window closes.
03
Non-Refundable Scenarios
The following circumstances are expressly excluded from refund eligibility:
No Refund
Change of mind after License Key activation
Once a License Key has been issued and you have activated the Software, no refund is available for a change of mind, preference for another product, or decision to discontinue use.
No Refund
You didn't use the Software
Unused subscription time is non-refundable. If you activate the Software and then do not use it during the subscription period, no partial or pro-rata refund is available.
No Refund
Incompatibility with your specific TallyPrime configuration
The Software works with TallyPrime via its standard XML HTTP server. If your TallyPrime instance uses a non-standard configuration, custom TDL modifications, or your IT setup prevents the connection, this is not a refundable software defect. Our support team will assist in troubleshooting — but if the root cause is on the TallyPrime or network side, a refund will not be issued.
No Refund
License terminated due to misuse or policy violation
If your license is cancelled by the Company due to violation of the Terms and Conditions (including key sharing, fraud, or attempted circumvention), no refund will be issued for any remaining subscription period.
No Refund
Subscription expired — requesting refund after expiry
Refund requests made after the subscription period has ended will not be considered. Any refund claim must be raised within the active subscription period.
No Refund
Feature expectations not met after trial
The 3-day free trial provides full access to all features. If you chose not to use the trial or did not adequately evaluate the Software before purchasing, a refund will not be issued because the feature does not meet your expectations.
No Refund
Payment made using an incorrect UPI ID
If you make a payment to an incorrect UPI ID (not zenithtally0032@pnb), we have no means to verify or process the payment, and no refund can be issued by us. You must contact your bank or UPI provider for such cases.
04
Common Scenarios — Quick Reference
- My computer crashed — do I get a refund? No, but you get a free system transfer. WhatsApp us with your old and new System ID and we'll issue a new key at no charge.
- I bought a new laptop — do I need to pay again? No. System transfer is free once per year. Contact support.
- I accidentally renewed instead of buying for a second system. Contact us within 48 hours — we'll resolve this case by case.
- ZenithTally doesn't work on Windows 7. The Software requires Windows 10 or Windows 11. This is stated clearly on our website. No refund for OS incompatibility.
- I want a refund because a competitor's product is cheaper. Not eligible. Price comparison after purchase is not a refund basis.
05
Refund Process
To request a refund, follow these steps:
- Contact us via WhatsApp or email (support@zenithtally.in) with the subject "Refund Request".
- Include: your full name, mobile number, UPI transaction reference number, date of payment, and a brief explanation of the reason for the refund request.
- We will acknowledge your request within 2 working days.
- We will review the request and communicate our decision within 7 working days.
- If approved, the refund will be processed to your original UPI payment source within 5–7 working days of approval.
Refund Timeline Summary:
Day 0 — You submit refund request
Day 1–2 — Acknowledgement from us
Day 3–7 — Review and decision communicated
Day 8–14 — Refund credited to your UPI (if approved)
06
Cancellation Policy
- Subscriptions are not auto-renewing. Your subscription simply expires at the end of the paid period. There is nothing to "cancel" — you just don't renew.
- If you wish to cancel an active subscription mid-period, the License Key will be deactivated upon your request, but no refund will be issued for the unused period unless an eligible refund scenario applies.
- Cancellation requests must be submitted in writing via email to support@zenithtally.in.
07
Chargebacks and Payment Disputes
All payments are made via UPI — a bank-to-bank transfer regulated by NPCI (National Payments Corporation of India). UPI payments are generally irreversible once completed.
- If you initiate a chargeback or payment dispute with your bank for a payment that was legitimately made and for which a License Key was issued, we reserve the right to immediately deactivate your license, pursue recovery of the amount, and report the dispute to relevant authorities.
- Fraudulent chargebacks may be treated as a violation of the Terms and Conditions.
- If you have a genuine payment concern, please contact us directly before initiating any bank dispute — we will make every effort to resolve it amicably.
08
Consumer Rights under Indian Law
Nothing in this Refund Policy is intended to exclude or limit any rights you may have under:
- The Consumer Protection Act, 2019 — including your right to file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or State/District consumer courts if you believe you have been subject to an unfair trade practice or deficiency of service.
- The Information Technology Act, 2000 and related rules.
- Any other applicable statute that grants consumer protections that cannot be contractually waived.
If you are dissatisfied with our resolution of a refund request, you may escalate to the appropriate consumer forum in Patna, Bihar, India.
09
Contact for Refund Requests
ZenithTally — Refund Support
Proprietor: Dunna Appana
Email: support@zenithtally.in (subject: "Refund Request")
WhatsApp: Available at zenithtally.in
Address: Patna, Bihar, India
Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST
Response Time: Acknowledgement within 2 working days · Decision within 7 working days
This Refund and Cancellation Policy was last reviewed and updated on 04 April 2026.